Maintain & Grow
Already on an eCommerce platform and looking for support? We provide ongoing support & maintenance services for merchants looking to maintain and grow their sites. Our support plans focus on the following areas:
Security
Proactive monitoring & apply patches
Performance
Ensure both infrastructure and application code are fine-tuned for optimum speed
Growth
Work with your marketing team to implement UX changes and feature enhancements to drive growth
Our Support Plans
| Bronze | Silver | Gold | |
|---|---|---|---|
| Strategy/Planning Calls | Monthly | Monthly | Weekly or Bi-Weekly |
| Communication Method | Email/Support Ticket | Email/Support Ticket | Email/Support Ticket/Phone |
| Response Time Initial response for non-critical issues | 2 days | 1 day | 4 hours |
| Proactive Monitoring | |||
| Security Patches Security patches applied on stage for testing within one week of release | |||
| Dedicated Developer | |||
| Backup & Disaster Recovery Plan We’ll ensure your system is being regularly backed up and you have a documented plan in place in case of a disaster | |||
| 24/7 Emergency Support | |||
| No Long-term Commitment If you don’t love working with us, you can disengage with a three months' notice | |||
| Walkaway Guarantee We hate vendor lock-in. If you want to disengage with us, we'll facilitate a smooth transition. You own your code and always have access to it. | |||
| Monthly Price Plus sales tax, if applicable | $6,750 | $11,250 | $18,000 |
| Included Hours | 30 | 50 | 80 |
| Hourly Rate Beyond “Included Hours” | $225/hr | $225/hr | $225/hr |
Build
Looking to migrate to a new eCommerce platform?
eCommerce Platform Implementation
Our team has been building eCommerce sites since 2008.
If you’re looking for the benefit of a lower-cost-of-ownership SaaS platform like Shopify, hit us up.
If you are an eCommerce business that needs the unparalleled flexibility and robust capabilities that Magento 2 has to offer, we’d love to talk with you about being your implementation partner. We have a library of over sixty internal Magento 2 extensions (Kraken Ink) that we use to accelerate implementations.
Strategy & Consulting
Whether you’ve decided to implement an eCommerce platform in-house or are using an implementation partner, it’s often helpful to have a third-party to consult with about best practices, code reviews, and extension selection. Reach out to us if you’d like to discuss an engagement.
Extension Development
Our team has built Magento 1 and Magento 2 extensions for many services in the eCommerce industry including Avalara, TurnTo (Reviews and Social Content), and Soldsie (social selling). We also have a library of over 60 Magento 2 extensions that we use to help elevate our merchant’s websites.
Whether you’re a merchant looking for a custom extension for your site or a technology company wanting a connector with one of the most popular eCommerce platforms, let’s chat.